Start with your goal. Are you recovering from injury, managing chronic soreness, improving athletic performance, or outfitting a facility? Each use case points to a different category of equipment — and within each category, the right choice depends on your space, budget, and how often you'll use it.

Our team has helped hundreds of athletes and facility operators make this decision. We'll ask the right questions and give you a straight answer — not a sales pitch. Reach out before you order.

Absolutely. In fact, we encourage it.

If you're comparing products, have questions about features, want to confirm lead times, or simply aren't sure which option is right for you, we're happy to help.

Call 1-888-255-4020 or email support@athleterecoverydepot.com. We'll answer your questions, explain your options, and help you make an informed decision — without any pressure to buy.

Yes. Flexible financing is available on eligible purchases through Affirm, Klarna, PayPal Pay Later, and Shop Pay Installments.

Available options are shown on eligible product pages and at checkout.

Yes. We work with physiotherapy clinics, sports medicine practices, gyms, universities, hotels, corporate wellness programs, and other commercial facilities across the United States.

Whether you're purchasing a single piece of equipment or outfitting an entire facility, we're happy to help you compare options, recommend products, and provide volume pricing where available. Contact us to discuss your project.

Yes. Standard curbside delivery is free on all orders shipped within the United States.

For larger or heavier items, inside delivery and white glove delivery may also be available. If you have specific delivery needs, contact us before ordering and we'll help confirm the best option for your product and location.

Orders are typically processed within 1–2 business days. Standard delivery usually takes 5–7 business days after shipment, depending on the product, carrier, and delivery location.

You'll receive tracking information by email once your order ships. Made-to-order and custom products may have longer lead times, which are listed on the product page whenever available.

Yes. We ship to all 50 states.

For remote locations, islands, or addresses that may require special delivery arrangements, contact us before placing your order and we'll confirm availability.

Some larger items — including saunas, cold plunges, massage chairs, and commercial equipment — may ship by freight carrier instead of standard parcel delivery.

Freight shipments are delivered curbside by default, and the carrier will contact you to schedule a delivery window. If you need inside delivery or white glove delivery, contact us before ordering so we can review the available options.

Please inspect your shipment before signing for delivery. If you notice visible damage, note it on the delivery receipt before the driver leaves, take photos of the packaging and product, and email everything to support@athleterecoverydepot.com within 24 hours.

Reporting damage quickly helps us file the claim and work toward a resolution as soon as possible.

Yes. You can cancel or change your order any time before it ships for a full refund.

If you need to make a change, contact us as soon as possible by calling 1-888-255-4020 or emailing support@athleterecoverydepot.com. Once an order has shipped, it falls under our standard Return Policy.

Please note that custom and made-to-order products cannot be canceled once production has begun.

Some products are custom-made or built to order specifically for each customer. Because these items cannot be restocked or resold, they are considered final sale once production begins.

We'll always make this clear on the product page before you place your order. If you're unsure whether a product is right for you, we're happy to answer your questions before you buy.

Once your return has been received and inspected, we'll process your refund to your original payment method.

If applicable, any restocking fees and return shipping costs will be deducted from the refund amount in accordance with our Return Policy. Depending on your payment provider, refunds typically appear within 5–10 business days after processing.

If you have any questions about a return or refund, our team is happy to help.

Yes. Most products we carry include a manufacturer's warranty, with coverage varying by brand and product. Warranty details are provided on each product page whenever available.

If you have questions about a specific warranty before placing your order, we're happy to help explain the coverage.

Warranty information is included on each product page whenever available. If you can't find the details you're looking for, contact us and we'll be happy to help.

Because we work directly with the brands we carry, we can often answer warranty questions quickly or obtain the information directly from the manufacturer.

Yes. Our support doesn't end when your order arrives.

Whether you have a setup question, need a replacement part, or require assistance with a warranty claim, we're here to help you find the fastest path to a resolution.

Our team is available Monday–Friday, 9:00 AM–5:00 PM EST by phone at 1-888-255-4020 or by email at support@athleterecoverydepot.com.

Please note: If your order arrives with visible shipping damage, report it within 24 hours of delivery so we can begin the shipping claim process as quickly as possible.

We believe a carefully selected catalog is more valuable than the biggest catalog.

Rather than trying to carry every brand on the market, we focus on established manufacturers with a strong reputation for quality, reliability, and long-term support. Every brand we add is one we'd feel confident recommending to our own family, friends, and customers.

If you're looking for a brand or product we don't currently carry, let us know. If it's a good fit for our catalog, we'll do our best to source it.

Many are. We carry both residential and commercial-grade equipment, and each product page clearly indicates its intended use.

Commercial-grade equipment is designed for frequent daily use in clinics, gyms, rehabilitation centres, athletic facilities, and other professional environments. If you're purchasing for a business or commercial space, we're happy to help you find the right solution.

For many products, yes. Replacement parts availability varies by brand and model.

If you need a replacement part, contact us with your product information and we'll help determine what's available and the best way to get it.