Frequently Asked Questions
Everything you need to know about buying professional recovery equipment from Athlete Recovery Depot. Can’t find your answer? Call us at 1-888-255-4020 or email support@athleterecoverydepot.com — Mon–Fri, 9am–5pm EST.
Ordering & Payment
How do I place an order?
Browse our catalog, add items to your cart, and check out securely online. If you’d prefer to place an order by phone or have questions before purchasing, call us at 1-888-255-4020 — our team is happy to walk you through the process.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay. See our full Payment Policy for details.
Do you offer financing on recovery equipment?
Yes. Flexible financing options are available at checkout, making it easier to invest in the professional-grade recovery equipment you need without compromising on quality. Select your financing option during the checkout process.
Is my payment information secure?
Yes. Our checkout uses industry-standard SSL encryption and is processed through trusted, PCI-compliant payment providers. Your payment information is never stored on our servers.
Shipping & Delivery
How long does shipping take?
All orders are processed within 1–2 business days. Standard delivery is within 5–7 business days, though delivery times may vary based on the product, your location, and the size of your order. You’ll receive tracking information via email within 24 hours of your order leaving our warehouse. If you don’t receive tracking within 6 business days, contact us at support@athleterecoverydepot.com.
Do you offer free shipping?
Yes — standard Curbside Pickup shipping is free on all orders within the USA. For select products, we also offer Inside Delivery (delivered directly into your home) and White Glove Delivery (delivery to your room of choice, minor assembly, and packaging removal). Contact us before ordering to discuss special delivery requirements.
Do you ship across the United States?
Yes. We currently ship within the USA only. Contact us for availability on specific products or locations.
When will I receive my order confirmation?
You’ll receive an order confirmation email immediately after placing your order. Your card is charged at the time of purchase, and our team begins processing your order right away.
Warranties, Returns & Cancellations
Can I cancel my order?
Yes — you can cancel any time before your order ships for a full refund, free of charge. Contact us as soon as possible at 1-888-255-4020 or support@athleterecoverydepot.com. Note: custom and made-to-order products cannot be canceled or refunded once placed, as production begins immediately.
What is your return policy?
If your order has already shipped, you have 30 days to initiate a return. Returns are subject to the following:
- A 25% restocking fee plus return shipping costs
- Items must be returned unopened and unused
- Custom and made-to-order products are final sale — no returns or refunds
- Return shipping costs are the customer’s responsibility
To start a return or with any questions, contact us at support@athleterecoverydepot.com. See our full Return Policy for complete details.
What if my order arrives damaged?
Inspect your package upon delivery and note any damage when signing. Send photos of the damage, the box, and the SKU to support@athleterecoverydepot.com within 24 hours of delivery. Freight damage claims not reported within 24 hours may not be valid. We’ll process an insurance claim on your behalf.
Do your products come with warranties?
Warranties vary by manufacturer — please refer to individual product pages for specifics. All products are guaranteed to be fully functional and operational. Any damage observed upon receipt must be reported within 24 hours and does not constitute a warranty claim.
Have warranty questions? Contact us at support@athleterecoverydepot.com or call 1-888-255-4020.
Product Selection & Guidance
Can you help me choose the right recovery equipment?
Absolutely. Our team specializes in matching athletes and facilities with the right recovery equipment for their specific goals, space, and budget. Reach out before you buy — we’re here to help, not to sell you something you don’t need. Call 1-888-255-4020 or email support@athleterecoverydepot.com.
What brands do you carry?
Our catalog includes equipment from leading brands including Therabody, Game Ready, Chattanooga, Power Plate, RapidReboot, SportsArt, Merrithew, Trueform, and more — the same equipment used by professional sports teams, physiotherapy clinics, and university athletic departments across the country.
What types of recovery equipment do you sell?
We carry a wide range of professional recovery and fitness equipment including percussion therapy devices, pneumatic compression systems, cold therapy units, infrared therapy, vibration platforms, cardio equipment, strength training equipment, and more. Browse our full catalog to explore all categories.
How do I know which recovery equipment is right for me?
The right equipment depends on your recovery goals, training intensity, available space, and budget. Our team can walk you through the options and help you make a confident, informed decision. Contact us before you buy — it’s what we’re here for.
B2B & Facility Orders
Do you sell to physiotherapy clinics and commercial facilities?
Yes — and it’s a significant part of what we do. We work with physiotherapy clinics, sports medicine practices, university athletic departments, professional training centers, and commercial gym operators across the U.S. Contact us for volume pricing and facility consultation.
Do you offer volume or bulk pricing?
Yes. For facility and bulk orders, contact our team directly to discuss volume pricing and options tailored to your specific needs. Call 1-888-255-4020 or email support@athleterecoverydepot.com.
Can you help me outfit an entire recovery facility?
Yes. We work with facility operators to select, source, and deliver the right equipment for their space, client base, and budget. Whether you’re building a recovery room from scratch or upgrading existing equipment, our team can help. Get in touch to start the conversation.
About Athlete Recovery Depot
Who is Athlete Recovery Depot?
Athlete Recovery Depot is a U.S.-based retailer specializing in professional recovery and fitness equipment. We hand-select every product in our catalog based on clinical effectiveness, durability, and real-world performance. Read our story to learn more about why we built this.
Why should I buy from Athlete Recovery Depot instead of a marketplace?
We offer expert pre-sale guidance, a curated catalog of clinically effective equipment, transparent pricing, and dedicated post-sale support — things you simply don’t get from a generic marketplace. See the full breakdown of why customers choose us.
How do I contact your team?
Our team is available Monday–Friday, 9am–5pm EST. Call us at 1-888-255-4020, email support@athleterecoverydepot.com, or use the contact form on our website.
Still Have Questions?
Our team is here to help before, during, and after your purchase. No bots. No scripts. Just real people who know recovery equipment.
Or browse our full catalog and start finding the equipment that’s right for you.