Shipping Policy
Last Updated: October 26, 2026
At Athlete Recovery Depot, we're committed to providing a reliable and transparent shipping experience. We partner with manufacturers, distributors, and trusted shipping carriers to deliver premium recovery, rehabilitation, and wellness equipment throughout the United States.
Please review our shipping policy before placing an order.
1. Shipping Destinations
Athlete Recovery Depot offers FREE standard shipping to the contiguous 48 United States, with no minimum purchase requirement.
We currently do not offer standard shipping to Alaska, Hawaii, U.S. territories, or international destinations.
Certain products may have additional delivery restrictions based on their size, weight, or manufacturer requirements.
Freight shipments cannot be delivered to P.O. boxes.
2. Free Standard Shipping
All orders delivered to eligible addresses within the contiguous 48 United States qualify for FREE standard shipping.
Depending on the product, standard shipping may include parcel delivery or curbside freight delivery.
For large or heavy shipments requiring liftgate service, liftgate delivery is included at no additional charge.
There is no separate liftgate fee for standard curbside freight deliveries.
Free standard shipping does not include optional inside delivery, white-glove delivery, assembly, or installation unless expressly stated.
Optional enhanced delivery services may involve additional charges, which will be communicated and agreed upon before purchase.
3. Order Processing
Orders are typically processed within 1–2 business days, excluding weekends and U.S. public holidays.
Processing includes payment verification, inventory confirmation, and coordination with the applicable supplier or fulfillment facility.
Certain products may require additional processing time due to supplier procedures, inventory availability, or made-to-order production.
If a significant processing delay occurs, we will contact you with updated information when available.
4. Estimated Shipping and Delivery Times
Shipping and delivery timelines vary by product, manufacturer, fulfillment location, and carrier.
The following are general estimates:
Product CategoryTypical TimeframeStandard products and smaller equipment5–7 business daysLarge equipment and freight shipments10–14 business daysCustom or made-to-order products, including certain sauna kits3–5 weeks
Depending on the product and supplier, these timeframes may represent the estimated time until shipment or the estimated time until delivery.
Some products ship or arrive sooner, particularly when inventory is readily available and orders are processed quickly.
Other products may require additional time due to supplier processing, production schedules, freight carrier availability, or delivery location.
Where available, more specific processing, shipping, or delivery estimates will be displayed on individual product pages or communicated during order processing.
All shipping and delivery timelines are estimates and are not guaranteed delivery dates.
5. Order Confirmation and Tracking
After placing an order, you will receive an order confirmation email at the address provided during checkout.
Once your order ships, tracking information will be emailed when available, typically within 24 hours after shipment.
For freight deliveries, tracking updates may be limited, and the carrier may contact you directly to schedule delivery.
Orders containing multiple products may ship separately from different fulfillment facilities. Separate tracking information and delivery dates may apply.
If you have not received tracking information within the expected timeframe for your product, please contact us at support@athleterecoverydepot.com.
6. Standard Curbside Freight Delivery
Large or heavy products, including certain massage chairs, saunas, rehabilitation equipment, and commercial recovery products, may be delivered by specialized freight carriers.
Unless otherwise specified, standard freight shipping includes FREE curbside delivery.
Curbside delivery generally means the shipment is delivered to the curb, driveway, or another accessible ground-level location determined by the carrier.
Liftgate service is included at no additional charge when required to lower the shipment from the delivery truck to ground level.
Standard curbside delivery does not include:
- Moving equipment inside a home or commercial building
- Carrying products up or down stairs
- Unpacking or removing packaging materials
- Assembly, installation, or product setup
Customers should arrange any assistance needed to move heavy equipment from the delivery location.
7. Inside and White-Glove Delivery
Enhanced delivery services may be available for select products.
Inside Delivery
Where available, inside delivery provides transportation of the product into an accessible area of your home or business.
Service limitations vary by carrier, product, and destination.
White-Glove Delivery
Where available, white-glove delivery may include placement in a designated room, unpacking, packaging removal, and minor assembly.
The specific services included depend on the product and delivery provider.
White-glove delivery does not automatically include full assembly or installation of saunas or other specialized equipment.
These services may involve additional charges and are not available for every product or destination.
Please contact us before placing your order if you require inside delivery, white-glove delivery, or special delivery arrangements.
We will confirm availability, included services, and applicable pricing.
8. Freight Delivery Appointments and Accessibility
Freight carriers may contact customers directly to arrange delivery appointments.
Please ensure that your shipping address, telephone number, and contact information are accurate.
Delivery locations must be reasonably accessible to the carrier and its equipment.
If your property has restricted access, narrow roads, steep driveways, stairs, loading limitations, or other special requirements, please contact us before ordering.
If a delivery requires additional arrangements because of customer-requested changes, inaccurate delivery information, or previously undisclosed access restrictions, we will explain any associated charges and obtain authorization before proceeding with a chargeable alternative.
9. Shipping Damage — 24-Hour Reporting Deadline
All visible or concealed shipping damage must be reported to Athlete Recovery Depot within 24 hours of delivery.
This is a strict requirement for our shipping damage claims process.
Upon receiving your shipment:
- Inspect the packaging and product promptly.
- Note any visible damage on the carrier's delivery receipt before signing, whenever possible.
- Take photographs of the packaging, product, and any damage.
- Report the damage to support@athleterecoverydepot.com within 24 hours of delivery.
- Include your order number, photographs, and a description of the issue.
- Keep all original packaging and shipping materials until the claim has been reviewed.
Shipping damage reported after 24 hours may be ineligible for resolution through the applicable freight carrier or manufacturer damage claims process.
Please do not assemble, install, or use visibly damaged equipment until we have reviewed the issue.
This reporting requirement does not override any rights or remedies available under applicable consumer protection laws.
10. Shipping Delays
Although we work closely with suppliers and carriers to meet estimated shipping timelines, delays may occasionally occur.
Potential causes include:
- Manufacturer or supplier processing delays
- Temporary inventory shortages
- Freight carrier scheduling
- Weather or transportation disruptions
- Holidays and seasonal shipping volume
- Remote or difficult-to-access delivery locations
If a significant delay affects your order, we will provide updated information when available.
Where required by applicable law, customers will be offered appropriate options regarding delayed shipments, including cancellation or refunds.
11. Lost or Missing Shipments
If tracking indicates that your order has been delivered but you have not received it, please contact us promptly.
We will assist with investigating the shipment through the applicable carrier or supplier.
If a shipment is confirmed lost or not delivered, we will work toward an appropriate resolution, including replacement or refund where required.
12. Order Changes and Cancellations
If you need to modify or cancel an order, please contact us as soon as possible.
Cancellation eligibility depends on the product and supplier.
Some orders may be canceled before shipment, while others become non-cancelable once submitted to the manufacturer, distributor, or fulfillment facility.
An order is not automatically eligible for cancellation simply because it has not yet shipped.
Custom and made-to-order products may have additional restrictions.
Please review our Return & Refund Policy and any applicable product-specific cancellation terms before purchasing.
13. Returns and Refunds
Return eligibility varies by product and supplier.
Athlete Recovery Depot accepts return requests within 30 days of delivery for products eligible under our Return & Refund Policy.
Not all products qualify for returns, and applicable return shipping costs and restocking fees may apply.
Please review our Return & Refund Policy before placing an order.
14. Contact Us
For shipping questions, delivery arrangements, order tracking, or assistance with an existing order, please contact:
Athlete Recovery Depot
Operated by JLC Ecommerce Ltd.
Email: support@athleterecoverydepot.com
Phone: 1-888-255-4020
Website: https://www.athleterecoverydepot.com
Contact Form: https://www.athleterecoverydepot.com/pages/contact
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time
We're happy to assist with questions about shipping, delivery options, and product-specific requirements.