At Athlete Recovery Depot, we're committed to making your shopping and delivery experience as seamless as possible. We offer free standard shipping throughout the contiguous United States, including complimentary curbside freight delivery and liftgate service when required.
Because we work with multiple manufacturers, distributors, and specialized freight carriers, shipping and delivery timelines may vary by product. Please review the information below to understand what to expect when placing your order.
Shipping Availability & Rates
We offer FREE standard shipping on all orders within the contiguous 48 United States, with no minimum purchase requirement.
For large or heavy equipment, free shipping includes curbside freight delivery and liftgate service when required, at no additional charge.
We currently do not ship to Alaska, Hawaii, U.S. territories, or international destinations.
Optional enhanced delivery services, such as inside delivery and white-glove delivery, may be available for an additional fee.
Order Confirmation & Processing
Once you place an order, you'll receive an order confirmation email confirming that we've received your purchase.
Orders are typically processed within 1–2 business days, excluding weekends and U.S. public holidays.
Processing includes payment verification, inventory confirmation, and coordination with the appropriate supplier or fulfillment facility.
Some products may require additional processing time depending on inventory availability, manufacturer requirements, or production schedules.
Estimated Shipping & Delivery Times
Shipping timelines vary by product, manufacturer, and carrier. The following are general estimates:
- Standard Products & Smaller Equipment: 5–7 business days
- Large Equipment & Freight Shipments: 10–14 business days
- Custom & Made-to-Order Products: 3–5 weeks, including certain sauna kits
Depending on the product, these estimates may refer to the time required for an order to ship or the time required for delivery.
Some products may arrive sooner, while others may require additional time due to supplier processing, freight scheduling, or other circumstances.
Where available, product-specific shipping or delivery estimates are provided on individual product pages.
All timelines are estimates and are not guaranteed delivery dates.
Order Tracking
Once your order ships, tracking information will be sent to the email address provided at checkout, typically within 24 hours of shipment.
For freight shipments, tracking updates may be limited, and the carrier may contact you directly to arrange delivery.
Orders containing multiple products may ship separately from different fulfillment locations.
If you haven't received tracking information within the expected timeframe, please contact us at support@athleterecoverydepot.com.
Curbside Freight Delivery
Large or heavy products, including massage chairs, saunas, and certain rehabilitation or commercial equipment, may be delivered by a specialized freight carrier.
Our complimentary curbside freight service includes delivery to an accessible ground-level location at your address, such as your curb or driveway.
Liftgate service is included at no additional charge when required to safely lower heavy equipment from the delivery truck.
Curbside delivery does not include moving equipment inside your home or business, carrying products up or down stairs, unpacking, assembly, or installation.
Please ensure you have appropriate assistance available to move heavy equipment from the delivery location.
Inside & White-Glove Delivery
For select products, we offer enhanced delivery options designed to make receiving your equipment more convenient.
Inside Delivery: Your order is delivered inside an accessible area of your home or business, subject to carrier and product limitations.
White-Glove Delivery: This premium service may include delivery to your room of choice, unpacking, and minor assembly, depending on the product and service provider.
Please note that full sauna assembly and installation are not included unless specifically arranged.
Availability, included services, and pricing vary by product and location.
Please contact us before placing your order if you'd like to arrange inside delivery, white-glove delivery, or other special delivery requirements.
Receiving Your Order & Reporting Damage
We take great care in coordinating shipments, but damage can occasionally occur during transportation.
Please inspect your order carefully upon delivery. If you notice visible damage, document it on the carrier's delivery receipt before signing whenever possible.
All visible or concealed shipping damage must be reported to Athlete Recovery Depot within 24 hours of delivery.
To report damage, email support@athleterecoverydepot.com with your order number, photographs of the product and packaging, and a description of the issue.
Please retain all original packaging and shipping materials until your claim has been reviewed. Do not assemble or use damaged equipment before contacting us.
Claims reported after 24 hours may not be eligible for resolution through the applicable freight carrier or manufacturer damage claims process. This deadline does not override any non-waivable consumer rights.
Shipping Delays & Special Circumstances
While we work closely with our suppliers and carriers to provide reliable shipping estimates, occasional delays may occur due to inventory availability, weather, carrier scheduling, or other circumstances beyond our control.
If a significant delay affects your order, we'll do our best to keep you informed and provide updated shipping information.
If your delivery location has restricted access, narrow roads, steep driveways, or other special requirements, please contact us before ordering so we can discuss appropriate delivery arrangements.
Returns & Cancellations
Return eligibility and cancellation conditions vary by product and manufacturer.
For information about returns, refunds, cancellations, and our 24-hour shipping damage reporting requirement, please review our Refund & Return Policy.
Questions or Concerns
If you have questions about shipping, delivery arrangements, or an existing order, our team is happy to help.
Email: support@athleterecoverydepot.com
Phone: 1-888-255-4020
Website: https://www.athleterecoverydepot.com/pages/contact
Customer Support Hours: Monday–Friday, 9 AM–5 PM EST